Schedule of Events

In this wildly entertaining keynote your attendees will benefit from these takeaways:

(1) ACT WITH SPEED:
Staying innovative is an admirable goal; but one that requires diligence because “relevance” is an ever-evolving target. An exciting culture for your team is one that is nimble enough not to wait for perfection. Launching new ideas, new services, and new products (before it’s too late) is invigorating for your culture.

(2) DON’T JUST ACT LIKE EXPERTS. PROVE IT:
Relevant leaders who earn the highest level of confidence deliver World-Class expertise through their own successes and temporary failures. That kind of transparency inspires your team members to exceed their goals by curating collaboration and celebration with each other. Ross shares how to become World-Class.

(3) LEARN WHAT MATTERS TO YOUR TEAMS:
Your people want to know they matter to you. Extreme curiosity shows your people you honor frequent encouragement. Team members want to know you acknowledge their contribution to the organization. People feel more engaged when the organization strives for an ‘emotionally connected’ brand.

(4) ADAPT (TODAY) TO YOUR CUSTOMER’s SHIFTING EXPECTATIONS:
The buried treasure, for sustainable growth, is how well you respond to your customer’s newest expectations. The WOW vs POW discipline does that by eliminating friction from every process and transaction. It prevents surprise gut-punches, reckless disappointment, and inexcusable blunders.